Glowell Privacy Policy

At Glowell, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under the General Data Protection Regulation (GDPR).

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1. What Information We Collect

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We only collect information necessary to provide safe and professional skincare and wellness services.

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This may include:

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· Your name

· Phone number

· Email address

· Address (where required for billing or product delivery)

· Appointment details

· Relevant health information necessary to safely provide treatment (such as allergies, skin conditions, or medications)

· Payment details (processed securely via third-party providers)

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We do not collect unnecessary personal data.

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2. How We Use Your Information

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We use your information to:

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· Book and manage appointments

· Provide safe and appropriate treatments

· Maintain treatment records

· Process payments

· Contact you regarding your appointments

· Send occasional updates or promotional offers (only where you have given consent)

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We do not sell, rent, or trade your personal information for marketing purposes.

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3. Legal Basis for Processing

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Under GDPR, we process your information based on:

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· Consent – for marketing communications and health information

· Performance of a contract – to provide treatments and manage appointments

· Legal obligations – including tax, accounting, and insurance requirements

· Legitimate interests – to operate and improve our services

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You may withdraw consent at any time where processing is based on consent.

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4. How We Keep Your Information Safe

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We take appropriate technical and organisational measures to protect your data, including:

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· Secure booking and record-keeping systems

· Restricted access to client information

· Confidential handling of treatment records

· Use of trusted GDPR-compliant service providers

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Only authorised staff have access to your personal information.

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5. Sharing Your Information

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We may share limited information with trusted third-party service providers where necessary to operate our clinic, such as:

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· Payment processors

· Booking software providers

· IT or system support providers

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These providers are required to keep your information secure and confidential.

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We may also disclose information if required to do so by law.

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6. How Long We Keep Your Information

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We retain personal information only for as long as necessary to:

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· Provide services to you

· Meet legal, tax, insurance, and regulatory requirements

· Resolve disputes or enforce agreements

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Treatment records may be retained for a minimum period in line with insurance and professional guidelines.

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7. Your Rights Under GDPR

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You have the right to:

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· Request access to the personal information we hold about you

· Request correction of inaccurate or incomplete data

· Request deletion of your information (where legally permitted)

· Restrict or object to certain types of processing

· Withdraw consent at any time (where processing is based on consent)

· Opt out of marketing communications at any time

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To exercise any of these rights, please contact us using the details below.

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If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

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Data Protection Commission (Ireland)

Website: www.dataprotection.ie

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8. Data Storage

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Your information may be stored electronically within secure systems. Where third-party providers are used, they are required to comply with GDPR and applicable data protection laws.

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9. Updates to This Policy

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Glowell may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

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10. Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

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Glowell

Email: info@glowell.ie Address:

Unit MU5, Keltic Business Centre, Clieveragh Industrial Estate, Listowel, Co. Kerry, Ireland